mobiGuest is on a mission to create unforgettable guest experiences, drive revenue growth and operate more efficiently
In today’s hyper-competitive hospitality industry, guest experience has become the defining factor for success. As the guests increasingly expect instant responses, personalised service, and seamless communication, hotels are looking for ways to elevate their operations. However, many of them still rely on outdated methods like landlines and paperwork, leading to inconsistent guest experiences and operational inefficiencies.
The limitations of using landlines and paperwork:
• Slow response times: Guests often face long wait times and call transfers when trying to contact hotel staff via landlines.
• Inconsistent communication: Paper-based systems can lead to errors and delays in information transfer.
• Lack of personalisation: Traditional methods struggle to provide tailored experiences to individual guests.
• Limited visibility: Lack of transparency in guest touch points limiting operational improvements and timely service recovery
Enter mobiGuest, a groundbreaking AI-driven platform co-founded by tech innovators Raman Verma and Anand M R. With a combined experience of over 45 years in the technology sector, the duo is on a mission to revolutionise how hotels engage with guests to orchestrate delightful journeys, boost ancillary revenue, and streamline operations – all through the power of an AI-powered conversational platform, which runs on WhatsApp.
What sets mobiGuest apart is its focus on maintaining authentic, conversational guest interactions. From pre-arrival queries to post-stay feedback, mobiGuest ensures that hotels can provide seamless, personalized services at every touch point. The AI can answer common guest inquiries instantly, allowing hotels to provide real-time responses to questions about hotel policies, access to ancillary services, or local attractions – regardless of the time of day.
“Our platform is designed to make guest interactions effortless, but never impersonal,” says Raman Verma. “We wanted to create technology that helps hotels manage their operations more effectively while also providing guests a memorable experience.”
In addition to elevating guest satisfaction, mobiGuest helps hotels unlock new revenue streams by encouraging more ancillary sales.
Traditionally, services like spa treatments, room upgrades, or late checkouts were often left unutilized due to lack of promotion or guest awareness. mobiGuest’s AI changes this by intelligently recommending services based on guest behaviour and preferences in the form of automated guest journeys in WhatsApp. The platform’s ability to address guest inquiries in real-time, across languages, has set a new standard for hospitality, breaking down communication barriers and delivering smooth, multilingual support.
According to Anand M R, “Our goal is to help hotels increase revenue by tapping into services that might otherwise be overlooked, while also ensuring that guests feel like they’re receiving personalized recommendations.”
Another standout benefit of mobiGuest is how it transforms operational efficiency for hotels. In an industry where managing multiple tasks – such as guest inquiries, housekeeping requests, and dining reservations – can be overwhelming, mobiGuest offers a streamlined solution. With mobiGuest’s automated digital check-ins and checkouts, hotels can reduce the time spent on manual paperwork, allowing staff to focus on enhancing the guest experience. The platform also automates routine tasks like room service requests, dining reservations, and feedback collection, minimizing delays and human error. mobiGuest also sends alerts for low guest feedback or delayed order fulfilment in real time to ensure service recovery.
“By automating these processes, hotels can run more efficiently without sacrificing service quality,” says Raman. “This not only improves the guest experience but also allows hotels to operate with greater visibility and control.”
Moreover, mobiGuest’s platform offers hotels valuable data insights into guest preferences and behaviour. These insights help hotels anticipate guest needs, make informed business decisions, and optimize staff allocation.
For hotels, the future is clear – humanized AI is the key to creating unforgettable guest experiences, driving revenue, and operating more efficiently. In an industry driven by customer satisfaction, mobiGuest is proving that technology and hospitality can go hand in hand, setting the stage for the future of guest engagement.
